Frequently Asked Questions

We’re on the High Street in Street, Somerset. We don’t have a physical store currently- we’re just a building so please don’t visit us expecting a store! We’d still love to hear from you however so feel free to get in touch via [email protected] or 07746880308.

A little bit of both! We have a wide selection of products, from handmade crochet and candles, to upcycled gifts and homeware. If you’re curious about a particular product and the description doesn’t have enough information, feel free to get in touch.

Discount codes can be redeemed at the checkout- if you’re still having issues with a code get in touch.

Maybe! We’ll do our best to accommodate requests, we have a huge selection of printing options and skilled employees here at Ahoy! Panda. Just get in touch and we’ll see what we can do!

At Ahoy! Panda, we want you to love your purchase! If you’re not completely satisfied, we’re here to help.

14-Day Return Period

You have the right to return any item within 14 days of receiving your order. To qualify for a refund, the item must be unused and in the same condition you received it, with original packaging where applicable.

How to Return an Item

To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide instructions on how to send your item back to us.

Return Address: Ahoy! Panda, 182 High Street, Street, BA16 0NH

Return Costs

Unless the item is faulty, you will be responsible for covering the return postage costs. We recommend using a tracked service to ensure your item reaches us safely.

Refunds

Once we receive your returned item, we will process your refund within 14 days. Refunds will include the cost of the item and the standard delivery charges. If the item has been handled beyond what’s necessary to inspect it, we reserve the right to deduct an amount from your refund.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us as soon as possible at [email protected] and we’ll arrange for a replacement or refund, including return postage.

If you have any questions about our returns process, feel free to reach out!

Standard Shipping – £3.99

Tracked 24 Hour – £6.99

We also offer free standard shipping on orders over £30.

Our standard shipping option is Royal Mail 2nd class, so expect your order within 2-4 business days.

We aim to ship all orders by the next working day at the latest. We are a small family run business in rural somerset- we’ll do our best to get your order out in time however sometimes the postal services do let us down!

Our standard shipping option is Royal Mail 2nd class, so expect your order within 2-4 business days.

We aim to ship all orders by the next working day. We are a small family run business in rural somerset- we’ll do our best to get your order out in time however sometimes the postal services do let us down!