Terms and Conditions

1. Introduction

Welcome to Ahoy Panda! By using our website and purchasing our products, you agree to abide by the following terms and conditions.

2. Definitions

For the purpose of these terms:

• “We”, “us”, and “our” refers to Ahoy Panda.
• “You” or “your” refers to the customer.

3. Products and Services

We sell creative and unique gifts and trinkets. Some items may be handmade, while others are sourced from third parties. Please check the product description for details.

4. Prices and Payments

All prices are listed in GBP. Payments must be made at the time of purchase using the payment methods we provide. We reserve the right to change prices without notice.

5. Loyalty Points (Ahoy Coins)

Earning Ahoy Coins:
You can earn Ahoy Coins for every purchase made on our website, ahoypanda.co.uk. For every £1 spent you will earn 5 Ahoy! Coins.

Value of Ahoy Coins:
Each Ahoy Coin is equivalent to £0.01 and can be used towards future purchases.

Redeeming Ahoy Coins:
Ahoy Coins can be redeemed at checkout by applying them to your order in the basket. You can choose how many coins you want to use, up to the full value of the order.

No Cash Value:
Ahoy Coins hold no cash value and cannot be exchanged for cash, transferred, or gifted to others.

Non-Refundable:
If an order is refunded, any Ahoy Coins used in that order will not be returned to your account.

Program Changes:
Ahoy! Panda reserves the right to modify or discontinue the Ahoy Coins loyalty program at any time. Changes will be communicated on our website.

6. Shipping and Delivery

We aim to dispatch all orders by the next working day. Delivery times may vary based on your location and the shipping method chosen- some handmade products may have additional dispatch delays- please enquire before ordering if time is a concern.

7. Returns and Refunds

If you are not satisfied with your purchase, you may return the item within 14 days for a refund or exchange, provided the product is unused and in its original condition.

8. Intellectual Property

All content on our website, including images, text, and branding, is the intellectual property of Ahoy! Panda. You may not reproduce, copy, or use this content without our permission.

9. Changes to Terms

We reserve the right to update these terms at any time. Please check this page regularly for any changes.

10. Contact Information

For any questions or concerns regarding these terms, you can contact us at [email protected] or call us on 07746880308.

Business address: Ahoy! Panda, 182 High Street, Street, BA16 0NH.